RETURN POLICY:

CANDLES

We inspect every finished candle for defects. We look for cracks and chips in the glass. We make sure the safety sticker is attached to the bottom. As we are not a large manufacturer, we are able to do this. Every item is made by hand with the utmost care and attention to detail.

WHEN WE WILL REPLACE AN ITEM:

If your candle will not stay lit, you can send us a video of it happening. We will remake your candle if we see the issue. The flame must spontaneously die out on its own, and not because of wind or blowing air. If your candle is not staying lit due to tunneling it will not qualify for replacement. (This means there is a wall of wax around the edge of the jar, and the candle is burning down through the middle. This is user error from improper first burn and does not qualify for replacement.)

WHEN WE WILL NOT REPLACE AN ITEM:

If your candle is tunneling. Tunneling is caused by extinguishing the flame before the entire surface has melted on the first burn. We are not responsible for that.

If your candle is cracked or chipped. Every candle that leaves our home is inspected prior to being handed to a customer. We are not responsible for replacement if it damaged on the way home or in your home.

If you do not like the scent. We encourage you to order scents that you have smelled before, or at the very least contain scent profiles that you know you enjoy.

If you don’t feel the scent throw to be sufficient. We use the maximum amount of oil for our candle wax. Most of the time when we burn one I can smell it outside in our yard. If you are struggling to smell your candle, it may be due to the size of your home.

WAX MELT CUPS

We do not offer refunds or exchanges on wax melt cups.

HANGING DIFFUSERS

We do not offer refunds or exchanges on hanging diffusers.

3D PRINTING

3D Prints are not toys and are not intended for small children. If you treat them rough they can and will break. We do not replace broken 3D prints.

Custom orders will be refunded if the print will not work, or if our equipment fails and we are unable to fulfill it. All items are quality checked prior to hand off. If we find that there is an imperfection we will offer you a 10% discount refund to accept it as is, or offer to remake it (will take additional delivery time).